As the Big Island’s leading provider of inpatient and outpatient care, Hilo Medical Center (HMC) delivers a full range of services and programs. Our 20-acre campus consists of 276 beds located throughout the 142-bed acute hospital, 20-bed behavioral health facility and 112-bed long-term care facility. We have over 1,000 employees and more than 250 physicians, representing 33 specialties. As a medical center, we have a network of ten outpatient clinics offering primary and specialty care. The hospital’s Level III Trauma Center includes the second busiest emergency room in the state, providing 24-hour care and serving more than 42,000 patients annually. On May 1, our campus and outpatients clinics went tobacco-free to improve community health.
HMC is the recipient of Mountain Pacific Quality Health’s Quality Achievement Award for the last two years. We seek to continually exceed national benchmarks for quality care and customer service. In 2012, HMC was recognized by the insurer HMSA as Hawaii’s leading hospital in improving quality and reducing the cost of providing care. HMC was also named 2012 Press Ganey Top Improver Award winner for patient satisfaction for improvements made between 2010 and 2011. We were one of 18 hospitals awarded for this achievement out of 1,418 hospitals nationwide. Most recently in early 2013, the Healthcare Information and Management Systems Society (HIMSS) recognized HMC for achieving Stage 6 on the EMR Adoption ModelSM. HMC was honored as one of two hospitals in the State of Hawaii and one of 478 hospitals in the United States to reach Stage 6. HMC’s EMR team, HealthConnect, is now moving ahead to achieve Stage 7, the final stage on the EMR Adoption ModelSM.
HMC is the leading hospital in the East Hawaii Region of the Hawaii Health Systems Corporation, a public entity established in 1996 by the State of Hawaii to fulfill the promise to provide quality, hometown healthcare.