Hospital Preparedness for COVID-19

This page will be updated regularly to include inform our community about our hospital’s preparedness to COVID-19.

KEY FACT SHEETS & INFORMATION (Regularly Updated)

COVID-19 EHR Fact Sheet on Beds, Vents, Testing, PPE

COVID-19 Hotline for Health-Related Questions: Dial 932-3000 and press 8

COVID-19 Community Donation Drive: Supply List

• Community Donation Drive Radio Ad

COVID-19 TESTING SITE IN EAST HAWAII

COVID-19 Testing at Hilo Medical Center Info Flyer

• Public Service Announcement on COVID-19 testing by Dr. Jon Martell, Chief Medical Officer
• COVID-19 Testing at HMC Radio Ad

COVID-19 Screening & Testing at Puna Community Medical Center Flyer

• Screening & Testing at Puna Community Medical Center Video
• Screening & Testing at Puna Community Medical Center Radio Ad

HELPFUL FLYERS AND SIGNAGE

CDC: Cover Your Cough flyer

INSURANCE SIGN-UP 

Special Enrollment Period for MedQuest by Big Island Kokua Services

DAY CARE FOR FIRST RESPONDERS’ OHANA

1. YMCA’s Extended Day Camp for First Responder Child Care
2. Kama`aina Kids Child Care – Flyer Page 1 and Page 2

Facility Entry Restrictions in Effect:

1. Patient, visitor, and employee facility entry restrictions started on Saturday, March 7 at Hilo Medical Center’s main entrance.
2. Screening includes temperature taking and our screeners asking everyone if they have a cough, congestion, or fever.
3. After entrance is granted, a “day pass” sticker is given to the patient, visitor and employee.
4. Hospital staff are operating the screening station at the main entrance between 5:00 am-8:00 pm on weekdays. On the weekend, screening begins at 6:00 am-8:00 pm.
5. After 8:00 pm, screening on employees is done by security at the information desk in the lobby.
6. Patients, visitors and employees must enter through the main entrance. They may exit any door, HOWEVER, re-entry into the facility must be at the main entrance.
7. Everyone is asked to please come to the hospital a little earlier to take a few minutes to go through screening at the main entrance.
8. HMC’s social media channels will provide hospital updates to our community.
9. There is a no-visitor policy in effect for Hilo Medical Center’s Extended Care Facility and our sister hospitals, Hale Ho`ola Hamakua in Honoka`a and Ka`u Hospital.
   1. Hear our Public Services Announcement on the no visitor policy.
10. Government Call Centers Available
    1. Aloha United Way: For general questions about COVID-19, you can call Aloha United Way at dial 2-1-1.
    2. Hawai‘i County: A call center is now open to answer questions about COVID-19, and the community is encouraged to call 935-0031 to get the most up-to-date and accurate information, seven days a week, from 7:00 a.m. to 7:00 p.m.
    3. Hawaii State Department of Health: If you have difficulty accessing medical care or have questions about how to care for yourself at home, call the Department of Health at (808) 586-4586.

Click here for the latest update from the Hawaii State Department of Health.

Click here for the latest news on COVID-19 in Hawaii.