Skip to Main Content

Hospital Preparedness for COVID-19

This page will be updated regularly to include inform our community about our hospital’s preparedness to COVID-19.


Dedicated staff on our COVID Unit

Frequently Asked Questions

COVID-19 EHR Fact Sheet on Beds, Vents, Testing, PPE

Mask Wearing 101 print ad

Wear Your Mask Properly with Infection Prevention Director Chad Shibuya – 30 second commercial airing on Spectrum channels

Safe hospital. Safe patients. Safe staff.

COVID-19 Testing Sites

COVID-19 Screening & Testing at Puna Community Medical Center Flyer

COVID-19 Testing Sites Statewide

Limited Visitor Policy in Effect Until Further Notice

  1. Each patient is allowed one visitor per day.
  2. Visitation hours are from 3:00-7:00 pm.
  3. Visitors are required to wear masks and will be screened at the COVID Safety table at the hospital’s main entrance.
  4. No visitors for our Emergency Department with the exception to accompany a child or for translation
  5. COVID-positive patients are not allowed visitors, but we have IPads available for patients to FaceTime their loved ones
  6. See the Visitation Rules and FAQs for Hilo Medical Center’s Extended Care Facility
  7. The no-visitor policy remains in effect for our sister hospitals, Hale Ho`ola Hamakua in Honoka`a and Ka`u Hospital.

COVID-19 Call Centers Screeners


  1. Aloha United Way: For general questions about COVID-19, you can call Aloha United Way at dial 2-1-1.
  2. Hawai‘i County: A call center is now open to answer questions about COVID-19, and the community is encouraged to call 935-0031 to get the most up-to-date and accurate information, seven days a week, from 7:00 a.m. to 7:00 p.m.
  3. Hawaii State Department of Health: If you have difficulty accessing medical care or have questions about how to care for yourself at home, call the Department of Health at (808) 586-4586

CDC Information on Key Topics


Temporary Public Assistance during COVID-19 Pandemic

Special Enrollment Period for MedQuest by Big Island Kokua Services

Click here for the latest update from the Hawaii State Department of Health.

Click here for the latest news on COVID-19 in Hawaii. HMC’s social media channels will provide hospital updates to our community.