This page will be updated regularly to include inform our community about our hospital’s preparedness to COVID-19.
KEY FACT SHEETS & INFORMATION (Regularly Updated)
COVID-19 Hotline for Health-Related Questions: Dial 932-3000 and press 8
COVID-19 TESTING SITE IN EAST HAWAII
- Public Service Announcement on COVID-19 testing by Dr. Jon Martell, Chief Medical Officer
- COVID-19 Testing at HMC Radio Ad
- Screening & Testing at Puna Community Medical Center Video
- Screening & Testing at Puna Community Medical Center Radio Ad
HELPFUL FLYERS AND SIGNAGE
Special Enrollment Period for MedQuest by Big Island Kokua Services
DAY CARE FOR FIRST RESPONDERS’ OHANA
- YMCA’s Extended Day Camp for First Responder Child Care
- Kama`aina Kids Child Care – Flyer Page 1 and Page 2
Facility Entry Restrictions in Effect:
- Patient, visitor, and employee facility entry restrictions started on Saturday, March 7 at Hilo Medical Center’s main entrance.
- Screening includes temperature taking and our screeners asking everyone if they have a cough, congestion, or fever.
- After entrance is granted, a “day pass” sticker is given to the patient, visitor and employee.
- Hospital staff are operating the screening station at the main entrance between 5:00 am-8:00 pm on weekdays. On the weekend, screening begins at 6:00 am-8:00 pm.
- After 8:00 pm, screening on employees is done by security at the information desk in the lobby.
- Patients, visitors and employees must enter through the main entrance. They may exit any door, HOWEVER, re-entry into the facility must be at the main entrance.
- Everyone is asked to please come to the hospital a little earlier to take a few minutes to go through screening at the main entrance.
- HMC’s social media channels will provide hospital updates to our community.
- There is a no-visitor policy in effect for Hilo Medical Center’s Extended Care Facility and our sister hospitals, Hale Ho`ola Hamakua in Honoka`a and Ka`u Hospital.
- Government Call Centers Available
- Aloha United Way: For general questions about COVID-19, you can call Aloha United Way at dial 2-1-1.
- Hawai‘i County: A call center is now open to answer questions about COVID-19, and the community is encouraged to call 935-0031 to get the most up-to-date and accurate information, seven days a week, from 7:00 a.m. to 7:00 p.m.
- Hawaii State Department of Health: If you have difficulty accessing medical care or have questions about how to care for yourself at home, call the Department of Health at (808) 586-4586.
Click here for the latest update from the Hawaii State Department of Health.
Click here for the latest news on COVID-19 in Hawaii.