Hospital Preparedness for COVID-19

This page will be updated regularly to include inform our community about our hospital’s preparedness to COVID-19.

KEY FACT SHEETS & INFORMATION (Regularly Updated)

Safe hospital. Safe patients. Safe staff.

COVID-19 Testing Sites

No Visitor Policy in Effect Until Further Notice

No visitors will be allowed at Hilo Medical Center with the exception of one visitor at a time for child birth, pediatric patients and end-of-life.
- Visitors that are allowed into the hospital under the exceptions are required to present photo ID and wear a mask.
- Outpatient: Patients coming to the hospital for outpatient care like clinics, lab, imaging, rehab, RT, are allowed one caregiver to accompany the patient for special assistance IF NEEDED.
Patient, visitor, employees, and vendors are required to wear a mask to enter the facility
There is a no-visitor policy in effect for Hilo Medical Center’s Extended Care Facility and our sister hospitals, Hale Ho`ola Hamakua in Honoka`a and Ka`u Hospital.
1. Hear our Public Services Announcement on the no visitor policy.

COVID-19 Call Centers

Aloha United Way: For general questions about COVID-19, you can call Aloha United Way at dial 2-1-1.
Hawai‘i County: A call center is now open to answer questions about COVID-19, and the community is encouraged to call 935-0031 to get the most up-to-date and accurate information, seven days a week, from 7:00 a.m. to 7:00 p.m.
Hawaii State Department of Health: If you have difficulty accessing medical care or have questions about how to care for yourself at home, call the Department of Health at (808) 586-4586

CDC Information on Key Topics

Assistance

Temporary Public Assistance during COVID-19 Pandemic

Click here for the latest update from the Hawaii State Department of Health.

Click here for the latest news on COVID-19 in Hawaii. HMC’s social media channels will provide hospital updates to our community.