Hilo Medical Center Achieves Four Star Ranking

National ranking places Hilo Medical Center among Hawaii’s Top Hospitals

Hilo, Hawaii – The Center for Medicare and Medicaid Services (CMS) released the national rankings for Overall Hospital Quality Star Ratings today and Hilo Medical Center was one of just four hospitals statewide to achieve the coveted four star ranking. 

“Our entire team has worked diligently to transform Hilo Medical Center from good to great,” said Dan Brinkman, East Hawaii Regional CEO of Hawaii Health Systems Corporation. “We have been honored to receive numerous accolades, including the recent AACN Beacon Award for Excellence, on our quest to become a leading hospital in Hawaii. This new four star ranking demonstrates the high quality of our services that result in better patient outcomes. We strive to make everything we do here a best practice.”

Over 4,200 hospitals, both public and private nationwide, are required by CMS to track and measure key indicators. Only 20% of hospitals reporting garnered four stars. According to the CMS’ July 27 press release: “Today, we are updating the star ratings on the Hospital Compare website to help millions of patients and their families learn about the quality of hospitals, compare facilities in their area side-by-side, and ask important questions about care quality when visiting a hospital or other health care provider.”

“Our incredible team of nurses, physicians, aides, housekeepers and administrative staff care deeply about the well-being of our community. Nearly all patients can be successfully treated right here at Hilo Medical Center, eliminating the need for Hawaii Island residents to travel to Oahu – saving them time, stress and money,” said Brinkman.

The CMS national ranking scores these hospitals as Hawaii’s only four star facilities:

  • Hilo Medical Center
  • Pali Momi Medical Center
  • The Queen’s Medical Center
  • Wilcox Memorial Hospital

Straub Clinic and Hospital received Hawaii’s only five star ranking.

“The Hilo Medical Center team has proven that a safety net hospital such as ours that serves a mostly rural population can also be exceptional,” said Kurt Corbin, Board Chair of Hawaii Health Systems Corporation East Hawaii Region. “Our community is proud of this achievement and can look forward to upgrades in our Imaging Department technologies along with ongoing improvements in the patient experience.”

Hilo Medical Center’s top Hawaii ranking follows several other recent honors and accolades recognizing important milestones in its transformation as a leading hospital in Hawaii. 


About Hilo Medical Center

As the Big Island's leading provider of inpatient and outpatient care, Hilo Medical Center (HMC) delivers a full range of services and programs. Our 20-acre campus consists of 276 beds located throughout the 137-bed acute hospital, 20-bed behavioral health unit and a 119-bed long-term care facility. We have 1,000 employees and a medical staff comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. As a medical center, we have a network of nine outpatient clinics offering primary and specialty care. The hospital is a Level III Trauma Center which includes the second busiest emergency room in the state that provides 24-hour care to nearly 48,000 patients annually. 

HMC ranks in the top 2% of hospitals in country and best in the state of Hawaii for preventing Hospital Acquired Conditions, according to CMS in 2015. The hospital is also a recipient of the 2015 Healthgrades Patient Safety Excellence Award™ and a past recipient of the Mountain Pacific Quality Health's Quality Achievement Award. In 2016, we received the American Heart Association Gold Award for cardiac care. In 2016, we were also recognized for quality long term care by Providigm for Quality Assurance & Performance Improvement Accredited Facility and Embracing Quality Award for the Prevention of Hospital Readmissions. Our long term care met the requirements for the American Health Care Association's Three Tier Level Quality Initiative Recognition Program.

In 2014, HMC's EMR team, HealthConnect, attained the American Reinvestment and Recovery Act (ARRA) Meaningful Use Stage 2. In addition, the Healthcare Information and Management Systems Society (HIMSS) recognized HMC for achieving Stage 7 on the EMR Adoption ModelSM. HMC was received the HIMSS Nicholas E. Davies Award for Excellence in 2015 for demonstrating EMR utilization to improve quality of care and financial management.

We are part of the Hawaii Health Systems Corporation, a public entity established in 1996 by the State of Hawaii to fulfill the promise to provide quality, hometown healthcare. For more information, go to: www.hilomedicalcenter.org.