Patient Billing Error Addressed

The East Hawaii Region of HHSC and our third party billing vendor Healthcare Resource Group, discovered incorrect billing statements were mailed to some of our patients this month. We believe that most of these inaccurate bills were sent to patients of Hilo Medical Center but a few were patients at either Kau Hospital or Hale Hoola Hamakua. We take integrity of our billing seriously. We are working hard to identify all incorrect bills and contact the patients received them. If you have reason to believe that the bill you have recently received is not correct, call 844-829-4619 for Hilo Medical Center bills; 855-888-0218 for Hale Hoola Hamakua bills; and 855-888-0215 for Kau Hospital (business hours: Monday-Friday 8:00 am — 5:00 pm, Saturday 6:00-10:00 am). We will work with you to get the billing corrected.

We apologize for the inconvenience to these patients and wish to reassure everyone in East Hawaii that we will make sure that the problem is corrected as quickly as possible.