The East Hawaii Patient Portal Is Open for Registration

Hilo, Hawaii – Patients who were seen at Hilo Medical Center, its outpatient clinics, Ka’u Hospital and Hale Ho’ola Hamakua in Honoka’a can now access their medical record through the East Hawaii Patient Portal. This service is free of charge and offers patients secure online access to their health summary that includes information on their hospital stay, current medications, laboratory and imaging reports and educational materials reviewed upon discharge.  

Access to health information is available according to each facilities’ adoption of the electronic medical record (EMR) for the following dates: Hilo Medical Center, May 2010; Ka’u Hospital, May 2011; Hale Ho’ola Hamakua, July 2011; and Hilo Medical Center Outpatient Clinics, October 2012.  

Registration is now open at the Medical Records Department at all facilities. To complete an application for the Patient Portal, a valid form of government-issued identification and a personal e-mail address are required.   

“Our HealthConnect team worked extremely hard to be able to offer our patients access to their health record,” said Howard Ainsley, East Hawaii Regional Chief Executive Officer of Hawaii Health Systems Corporation. “Our goal for the Patient Portal is to increase our patients’ knowledge and involvement in their healthcare.”  

“The East Hawaii Patient Portal is a pivotal milestone in the history of our HealthConnect electronic medical records system that was first launched in 2010,” said Ainsley. “This is the East Hawaii Region of HHSC’s version of online access to medical records, similar to the Veterans Affairs’ My HealtheVet and Kaiser’s My Health Manager.”  

Access to the patient portal is on our website at: Questions about patient portal may be sent to:


About Hilo Medical Center
As the Big Island's leading provider of inpatient and outpatient care, Hilo Medical Center (HMC) delivers a full range of services and programs. Our 20-acre campus consists of 275 beds located throughout the 141-bed acute hospital, 20-bed behavioral health unit and a 134-bed long-term care facility. We have 1,000 employees and a medical staff comprised 250 community physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. As a medical center, we have a network of ten outpatient clinics offering primary and specialty care. The hospital is a Level III Trauma Center which  includes the second busiest emergency room in the state that provides 24-hour care to more than 42,000 patients annually.   

HMC is the recipient of Mountain Pacific Quality Health's Quality Achievement Award. We were recognized in 2012 by the insurer HMSA as Hawaii's leading hospital in improving quality and reducing the cost of providing care. HMC was also named 2012 Press Ganey Top Improver Award winner for patient satisfaction for improvements. In 2013, we received the American Heart Association Gold Award for cardiac care. We were also recognized for quality long term care by Providigm for Quality Assurance & Performance Improvement Accredited Facility and Embracing Quality Award for the Prevention of Hospital Readmissions. Our long term care met the requirements for the American Health Care Association's Three Tier Level Quality Initiative Recognition Program.  

In 2013, HMC's EMR team, HealthConnect, attained the American Reinvestment and Recovery Act (ARRA) Meaningful Use Stage 1. In addition, the Healthcare Information and Management Systems Society (HIMSS) recognized HMC for achieving Stage 7 on the EMR Adoption ModelSM.  

We are part of the Hawaii Health Systems Corporation, a public entity established in 1996 by the State of Hawaii to fulfill the promise to provide quality, hometown healthcare. For more information, go to: