Bill Pay Added to Patient Portal in East Hawaii Region

Hilo, Hawaii (April 29, 2015) – Patients who were seen at Hilo Medical Center, any of its outpatient clinics, Ka’u Hospital and Hale Ho’ola Hamakua in Honoka’a and were registered to access their health records at the East Hawaii Patient Portal ( can now pay their bills online. This added feature is free of charge and offers patients secure online access to view and pay itemized bills. 

Over 2,700 patients have been enrolled in the East Hawaii Patient Portal since its launch in February 2014.  Patient Portal provides patients with access to their health summary including information on their hospital stay, current medications, laboratory and imaging reports, and educational materials reviewed upon discharge. 

To register for Patient Portal bring a valid form of government-issued identification to any hospital Medical Records Department. Patients will be required to complete a Patient Portal Application and have a personal e-mail address.  

“The new online bill pay feature for our East Hawaii Patient Portal is one of the many ways we are working to utilize available technologies to improve the patient experience,” said Dan Brinkman, Interim East Hawaii Regional Chief Executive Officer of Hawaii Health Systems Corporation. “We’re providing our community the same secure online access to medical records and bill payment capabilities available across the country.” 

“Members of our HealthConnect team, who built our electronic medical records system and the Patient Portal, worked extremely hard to launch this new feature,” said Money Atwal, East Hawaii Regional Chief Information Officer and Chief Financial Officer of Hawaii Health Systems Corporation. “This is another important milestone in our efforts to provide our patients price transparency, a meaningful explanation of the charges for services they received.” 

Access to the patient portal is on our website at: Patient Portal.

Questions about patient portal may be sent to:


About Hilo Medical Center

As the Big Island's leading provider of inpatient and outpatient care, Hilo Medical Center (HMC) delivers a full range of services and programs. Our 20-acre campus consists of 275 beds located throughout the 141-bed acute hospital, 20-bed behavioral health unit and a 134-bed long-term care facility. We have 1,000 employees and a medical staff comprised 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. As a medical center, we have a network of ten outpatient clinics offering primary and specialty care. The hospital is a Level III Trauma Center which  includes the second busiest emergency room in the state that provides 24-hour care to more than 43,000 patients annually.  

HMC is a recipient of the 2015 Healthgrades Patient Safety Excellence Award™ and a past recipient of the Mountain Pacific Quality Health's Quality Achievement Award. We were recognized in 2012 by the insurer HMSA as Hawaii's leading hospital in improving quality and reducing the cost of providing care. HMC was also named 2012 Press Ganey Top Improver Award winner for patient satisfaction for improvements. In 2014, we received the American Heart Association Silver Award for cardiac care. In 2013 and 2014, we were also recognized for quality long term care by Providigm for Quality Assurance & Performance Improvement Accredited Facility and Embracing Quality Award for the Prevention of Hospital Readmissions. Our long term care met the requirements for the American Health Care Association's Three Tier Level Quality Initiative Recognition Program. 

In 2014, HMC's EMR team, HealthConnect, attained the American Reinvestment and Recovery Act (ARRA) Meaningful Use Stage 2. In addition, the Healthcare Information and Management Systems Society (HIMSS) recognized HMC for achieving Stage 7 on the EMR Adoption ModelSM.   We are part of the Hawaii Health Systems Corporation, a public entity established in 1996 by the State of Hawaii to fulfill the promise to provide quality, hometown healthcare. For more information, go to: