Hilo Medical Center Ranks as Top Performing Hospital in Hawaii

Hilo, Hawaii – Hilo Medical Center continues to receive national attention for its transformation to one of Hawaii’s top performing hospitals.

“Last week, we were informed that Hilo Medical Center had the best scores in the state for preventing hospital-acquired conditions,” said Dan Brinkman, East Hawaii Regional CEO of Hawaii Health Systems Corporation. “In fact, just 54 hospitals in the country posted better scores. This ranking demonstrates the high quality of our services that result in better outcomes for our patients.”

Hospitals, both public and private nationwide, are required to track and measure key indicators. They are then ranked under the nation’s Department of Health and Human Services. Those hospitals that rank poorly are penalized by adjusted Medicare payments.

“Beyond the financial incentive, we have an incredible team of physicians, nurses, aides and housekeepers in all clinical areas who care deeply about our community and are committed to quality and patient satisfaction,” said Brinkman.

The ranking by Centers for Medicare and Medicaid Services (CMS) scores Hilo Medical Center with a 1.5 for hospital-acquired conditions, placing it among the top 2% of the 3,308 hospitals across the nation involved in the CMS HAC Reduction Program. Hospitals in Hawaii were ranked (in order):

  1. Hilo Medical Center
  2. North Hawaii Community Hospital
  3. Kuakini Medical Center
  4. Kona Community Hospital
  5. Castle Medical Center
  6. Straub Clinic and Hospital
  7. The Queen’s Medical Center
  8. Kaiser Foundation Hospital
  9. Wilcox Memorial Hospital
  10. Wahiawa General Hospital
  11. Pali Momi Medical Center
  12. Maui Memorial Medical Center

Hilo Medical Center created multi-disciplinary teams to research best practices for minimizing patient infections, particularly with patients who have foley catheters, central lines, a surgical procedure, or are assisted by a ventilator. “Once these evidence-based practices were identified, we educated all clinical staff and tracked compliance data,” said Arthur Sampaga Jr., Chief Nursing Officer. “I applaud the clinical staff for making these best practices part of their everyday routine.”

“Our staff continues to find ways to produce exceptional results,” said Chad Shibuya, HMC Infection Control Director. “Everyone who touches a patient, including our housekeeping staff, helps maintain a safe environment and deserves credit for our excellence.”

Hilo Medical Center’s top Hawaii ranking follows several other recent honors and accolades recognizing important milestones in its transformation as a leading hospital in Hawaii. 


About Hilo Medical Center

As the Big Island's leading provider of inpatient and outpatient care, Hilo Medical Center (HMC) delivers a full range of services and programs. Our 20-acre campus consists of 276 beds located throughout the 137-bed acute hospital, 20-bed behavioral health unit and a 119-bed long-term care facility. We have 1,000 employees and a medical staff comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. As a medical center, we have a network of nine outpatient clinics offering primary and specialty care. The hospital is a Level III Trauma Center which includes the second busiest emergency room in the state that provides 24-hour care to more than 44,000 patients annually. 

HMC is a recipient of the 2015 Healthgrades Patient Safety Excellence Award™ and a past recipient of the Mountain Pacific Quality Health's Quality Achievement Award. We were recognized in 2012 by the insurer HMSA as Hawaii's leading hospital in improving quality and reducing the cost of providing care. HMC was also named 2012 Press Ganey Top Improver Award winner for patient satisfaction for improvements. In 2015, we received the American Heart Association Gold Award for cardiac care. In 2013 and 2014, we were also recognized for quality long term care by Providigm for Quality Assurance & Performance Improvement Accredited Facility and Embracing Quality Award for the Prevention of Hospital Readmissions. Our long term care met the requirements for the American Health Care Association's Three Tier Level Quality Initiative Recognition Program.

In 2014, HMC's EMR team, HealthConnect, attained the American Reinvestment and Recovery Act (ARRA) Meaningful Use Stage 2. In addition, the Healthcare Information and Management Systems Society (HIMSS) recognized HMC for achieving Stage 7 on the EMR Adoption ModelSM. HMC was received the HIMSS Nicholas E. Davies Award for Excellence in 2015 for demonstrating EMR utilization to improve quality of care and financial management.

We are part of the Hawaii Health Systems Corporation, a public entity established in 1996 by the State of Hawaii to fulfill the promise to provide quality, hometown healthcare. For more information, go to: www.hilomedicalcenter.org.