Patient Services

About Our Services

The Hilo Medical Center’s Patient Services Department is a team comprised of dedicated Nurse Case Managers and Medical Social Workers that advocate for patients from the moment of admission to when he/she is discharged.

Case Managers

  • Review appropriateness of hospital stay
  • Assist in obtaining approval of insurance payment
  • Appeal insurance denials
  • Arrange for hospitals transfers
  • Discharge planning for after-hospital care
  • Provide referrals to community agencies

Medical Social Workers

  • Supportive Counseling for patients and families
  • Advocate of patient and resident rights
  • Assist with Advance Directives
  • Assist with applying for Medicaid
  • Discharge planning for after-hospital care
  • Provide referrals to community agencies

Location and Contact Information

Patient Services Department is located on the second floor and may be reached by calling (808) 932-3250.