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“So many people asked me if I was going to Oahu for my care,” said Mary Espejo who had two surgeries less than a month apart. “Why would I want to go to Oahu? People at Hilo Medical Center have been working hard to make this place so good.”
“There has been a huge shift in attitude at our hospital that has made a whole lot of difference,” says Mary Espejo. “I felt like everyone who came into my room was there to make me feel comfortable. I felt like they were genuinely concerned about me and their demeanor showed it.”
“We are experiencing a culture change at Hilo Medical Center which is responsible for the shift in the way we care for our community,” said Joyce Murata, Nursing Supervisor. “The expectation of our staff is to treat everyone with our very best self. We are hardwiring exceptional behavior.”
Mary Espejo is forever grateful to be rushed for emergency surgery in Hilo when her appendix burst. Her first surgery was performed by community surgeon Dr. Gerald Lau and her second surgery was performed by Dr. Joshua Pierce of Hilo Medical Center’s Hilo Surgical Associates.
With tears streaming down her face, Mary is overcome with gratitude for the care she received at Hilo Medical Center.
“I had total faith in my surgeon Dr. Pierce,” says Mary. “Hilo is lucky Dr. Pierce chose to practice here. He could have gone anywhere in the world, but he chose us!”
Providing exceptional care close to home is one of the many ways Hilo Medical Center’s Go Mālama program is transforming the hospital from good to great.