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Visitor Guide

CHRONIC COVID-19 LIMITED VISITORS POLICY

In light of the COVID-19 public health emergency, effective April 19, 2021 limited authorized visitors will be allowed at Hilo Medical Center. This is a live document and can change at any time based on the effects of the COVID-19 pandemic

 

HILO MEDICAL CENTER UPDATED VISITOR POLICY

Emergency Department:

As of October 11, the Emergency Department may have one (1) vaccinated visitor per patient, per day. Exceptions are for pediatric patients who may have parent switch off regardless vaccination status or patients at end of life who may have two visitors at a time for a total of six visitors. No visitors for active COVID cases.

ICU:

As of October 18, the ICU may have one (1) vaccinated visitor per patient between 11:00 am—7:00 pm. Exceptions are for patients at end of life who may have two visitors at a time for a total of six visitors per day. No visitors for active COVID cases.

Inpatient Units 

As of October 18, in-house vaccinated patients may have one (1) vaccinated visitor per patient between 11:00 am—7:00 pm.

  • Visitor may switch with another vaccinated visitor at a time. No more than one visitor in room is allowed.
  • Vaccination exceptions are for patients at end-of-life who may have two visitors at a time for a total of six visitors per day. No visitors for active COVID cases.
  • Proof of vaccination is required with physical vaccination card or VAMS certificate accompanied by government issued, picture identification.
  • Unvaccinated visitors will be offered and encouraged to receive their vaccination at the Arc of Hilo.

Obstetrics Unit

  • The birthing partner is allowed for duration of the hospital stay
    o If birthing partner is not vaccinated, they must present a negative COVID-19 test 72 hours prior to admission for scheduled birth (we suggest getting tested when mom goes for testing).
  • In addition, one designated, vaccinated visitor allowed during visiting hours, 11:00 am – 7:00 pm for the duration of the hospital stay
  • o Proof of vaccination is required with physical vaccination card or VAMS certificate accompanied by government issued, picture identification
  • Masks must be worn at all times

Short Stay

  • One vaccinated visitor per patient allowed during check-in
  • The visitor is not allowed to wait around in the Short Stay waiting area once patient is transported for procedure
  • Patients requiring the presence of their main caregiver, interpreter or parent/guardian of pediatric patients 17 years and below may stay for the duration of the procedure
  • No eating and drinking in patient rooms
  • Masks must be worn at all times

East Hawaii Health Clinics and Services (Imaging, Lab, Rehabilitation, Respiratory Therapy)

  • Patients may bring one caregiver, as needed
  • Masks must be worn at all times
IMPORTANT PHONE NUMBERS:
  • Visitor Desk Cell: 640-1334
    · House Supervisor: 657-9559
    · Medical Records: 932-3450
    · Administration: 932-3101 or 932-3111